How do I make a reservation?
You can book directly on our website or by phone with one of our adviser. When you have completed your order, you will receive a confirmation via SMS or email. You will get your tickets in PDF format.
I don’t want to pay by card but by another payment method, what should I do?
Reservations made on our website or by phone are made by credit card only. On the other hand, depending on the area where you are staying, reservations can also be made at the tourist office. Some of them accept payment by credit card, check, vacation check or cash.
Payment must be made at the time of booking. No reservation will be taken into account without full payment.
Is my payment secure?
Yes, all purchases on our site require the 3D Secure system. It is a system of securing online payments, it is a procedure of authentication of the card holder (by SMS or notification on the banking application), to ensure that it is you who make a payment on our site.
I have entered my bank details and yet I have not received any confirmation?
If you have not received an email indicating that your reservation request has been completed, your transaction did not work and you will have to start the operation again.
Do I need to print my confirmation ticket?
No, it is not necessary to print your ticket. You will present it directly on your smartphone.
I still haven’t received confirmation of my reservation, what should I do?
The provider has between 24 and 48 hours to confirm or refuse your reservation. In high season, it may take a little longer to process a request.
Why was my reservation request has been refused ?
You have made a reservation request and it has been refused by our provider. This means that there is no more availability for the requested time slot. Do not hesitate to contact us, in order to agree on another date or another time slot. You can also make a request to another provider on the site.
How do I change my reservation ?
Once your reservation is confirmed, if you wish to modify it, you will have to make the request directly to the provider. You will find their contact information on your reservation form received by email. Only he will be able to propose you another appointment according to his availability.
Can I cancel my reservation?
The cancellation conditions of each provider apply and may vary depending on the service. No request for reimbursement can be accepted by the provider 72 hours before the date of the service except under certain conditions. (Type of illness or accident)
Concerning the services type ticketing (Marineland, Aquasplash, shuttle for the islands of Lerins) these services are non-cancellable and non-refundable. Any purchase of a gift voucher is therefore non-cancellable and non-refundable.
On the other hand, cancellations made by the provider (bad weather or technical problem) will be refunded in full without charge.
How do I apply for a refund?
You have to see directly with the provider. If necessary, do not hesitate to contact us by phone.
As a reminder, please find our terms and conditions
How long will it take to get my money back?
Once the refund request is sent to our services, we will process it as soon as possible. Then, depending on the bank, the money is credited back to the credit card within 48 hours.
How do I contact the provider after making my reservation?
Once your booking has been confirmed, you will receive your ticket in PDF format where you find the summary of your order as well as the telephone and email contact details of the provider.
Do I have to arrive early?
Yes, for all activities you are required to arrive 15 minutes early. Some activities require you to arrive even earlier, but this is indicated on your confirmation form.
I can’t find the location of the activity, what should I do?
The address of the meeting place is on your ticket in PDF format as well as geographical details. Please call the provider directly for any delay.
What happens in case of bad weather?
If the activity is not feasible due to bad weather conditions, the provider will reschedule the activity to another day. If this is not possible for you, you will be refunded.
How do I reserve a gift voucher?
At the time of booking, click on the “Offer a gift voucher” button. The recipient will receive a code and will be able to choose the date and time of the appointment. The gift certificate is valid for one year from the date of purchase.
How do I use my gift voucher ?
On your gift voucher, there is a code and a booking link. Simply click on the link, enter the code and select the date and time of your choice. When the provider confirms your request you will receive a confirmation voucher by email.
Can I change the activity of my gift voucher ?
No, a gift voucher is only valid for the activity chosen at the time of booking.